Privacy policy

Welcome to Trotromall.com (“we,” “our,” or “us”). We operate an online marketplace platform tailored for the Ghanaian audience to buy and sell products. Your privacy is critically important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, use our mobile application, or interact with our services. By using Trotromall.com, you agree to the collection and use of information in accordance with this policy and the Ghana Data Protection Act, 2012.
1. Information We Collect We collect several different types of information to provide and improve our marketplace services to you.

A. Personal Data While using our platform (either as a Buyer or a Seller), we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you, including:
* Account Information: Full name, email address, phone number, physical/delivery address, and profile details.

* Verification Data (For Sellers): Ghana Card details, business registration certificates, or other identification documents required to prevent fraudulent activities.
* Payment Information: Digital wallet details, Mobile Money (MoMo) numbers, and billing information. Note: We do not store full credit card details directly on our servers; these are handled by our secure, licensed payment processors.

B. Usage and Device Data We may automatically collect information sent by your browser or mobile device whenever you visit Trotromall.com:

* IP address, browser type, browser version, and operating system.

* The pages of our platform that you visit, the time and date of your visit, and the time spent on those pages.

* Device identifiers and location data (if permitted by your device settings) to facilitate localized deliveries within Ghana.

2. How We Use Your Information Trotromall.com uses the collected data for various operational purposes:

* To Manage Accounts: Creating, maintaining, and verifying your Buyer or Seller account.

* To Facilitate Transactions: Enabling product listings, processing orders, managing payments via Mobile Money or bank transfers, and coordinating deliveries.

* To Provide Customer Support: Responding to inquiries, resolving disputes between buyers and sellers, and fixing technical issues.

* To Ensure Safety & Security: Monitoring for fraudulent activities, scam listings, or unauthorized access, thereby ensuring a safe trading environment for Ghanaians.

* To Send Communications: Sending transaction receipts, order updates, security alerts, and promotional marketing (which you can opt out of at any time).

3. Sharing and Disclosure of Your Information We do not sell your personal data. We only share your information in the following specific scenarios:

* Between Buyers and Sellers: To fulfill an order, certain information (such as the Buyer's delivery address and phone number) is shared with the Seller or logistics partner.

* Third-Party Service Providers: We share data with third parties that perform services on our behalf, such as licensed Ghanaian payment gateways (e.g., Morapay, Hubtel, Paystack, Flutterwave etc.) and courier/delivery services.

* Legal Compliance: We may disclose your information if required to do so by Ghanaian law, court order, or in response to valid requests by public authorities (e.g., the Ghana Police Service or the Data Protection Commission).

4. Data Security The security of your data is paramount to us. We implement appropriate technical, physical, and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please remember that no method of transmission over the internet or electronic storage is 100% secure.

5. Your Rights Under the Ghana Data Protection Act, 2012 Under the Ghana Data Protection Act, 2012, you hold specific rights regarding your personal information. You have the right to:

* Access: Request a copy of the personal data we hold about you.

* Correction: Request that we update or correct any inaccurate or incomplete personal information.

* Erasure (The Right to be Forgotten): Request that we delete your account and personal data, subject to legal or contractual retention obligations.

* Objection: Object to the processing of your data for direct marketing purposes.

To exercise any of these rights, please contact our Data Protection Officer using the details provided below.

6. Third-Party Links Our platform may contain links to external websites or third-party services that are not operated by us. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content or privacy practices of third-party platforms.

7. Changes to This Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any modifications.

8. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or your data protection rights in Ghana, please contact us at:

* Email: privacy@trotromall.com

* Phone: 0543876555

* Physical Address: 3rd Aprotech Street, Accra/Ghana